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SHIPP PRIVACY POLICY

1. Introduction

Welcome to the Shipp Privacy Policy. As Shipp, we attach great importance to the privacy and security of our users' personal data. We believe that every connection established through our application must start on a basis of trust, respect, and equality. This understanding also applies to the processing of your personal data. Shipp is operated by Faryelx OÜ. Faryelx OÜ is a company registered in Estonia, and within the scope of this policy, the expressions “Shipp,” “we,” “us,” or “our” refer to Faryelx OÜ.

This Privacy Policy explains:

  • Your use of the Shipp mobile application,
  • Your visit to our promotional website,
  • Our campaigns, competitions, surveys, and other digital services that may be offered in the future

and how your personal data is collected, processed, stored, and protected within this scope. By using Shipp services, you are deemed to have accepted the practices described in this Privacy Policy. We recommend that you read this text carefully before using our services.

2. Policy Updates

This Privacy Policy may be updated from time to time. Updates become effective from the date they are published on the application or our website. In the event of significant or material changes, our users will be notified via in-app notifications or email. The most current version is always the version published by us.

Which Data Do We Collect?

The moment you start using Shipp, we collect some of your personal data in order to provide the services we offer. Within the scope of the Law No. 6698 on the Protection of Personal Data (“KVKK”), Shipp is the data controller regarding the personal data collected and processed through the application. Collected data may vary according to your way of using the application.

1. Registration Information

  • Email address or phone number (for membership and verification purposes)
  • Name / username
  • Date of birth (can only be changed once)
  • Time of birth (for astrology-based matching, can only be changed once)
  • Gender and preferences (for profiling purposes)
  • Shipp only provides services for users aged 18 and over.

2. Profile Verification and Face Verification Information

  • Biometric data obtained for face verification purposes
  • Profile photo (mandatory)
  • Face verification is performed to prevent fake accounts, fraud, and identity theft.

3. Location Information

  • Current location data of your device (for providing the matching service)
  • If you grant location access from device settings, your location is updated according to the device's position.

4. Messaging Information

  • Message contents between users are not automatically inspected.
  • However, in the event of a report by a user, the relevant message contents may be inspected by artificial intelligence systems for the purpose of detecting security breaches, fraud, sexual abuse, violence, and similar violations.

5. Photo and Biography (Bio) Information

  • Profile photo (mandatory)
  • About me (bio) section
  • This content is controlled by artificial intelligence systems to prevent situations contrary to community rules (fraud, scamming, sexual abuse, violence, etc.).

Important Information

  • Date of birth and time of birth information can be changed only once.
  • Some information in your profile can be viewed by other users.
  • The type of data collected may vary depending on the transactions you perform in the application.

1. Registration Information (Extended)

When you download the Shipp application and create an account, we collect certain information to improve the application experience and ensure user verification. This information may include:

  • Name
  • Username
  • Gender identity
  • Location information (instant location taken when the application is opened)
  • Email address or mobile phone number
  • Date of birth
  • Time of birth
  • Photos (profile photo is mandatory)
  • Sexual preference information
  • Shipp is open only to the use of users aged 18 and over.
  • After creating your account, you can update most of this information through account settings.
  • However, date of birth and time of birth information can only be changed once.
  • You are responsible for keeping your account information accurate and up to date. Especially in case of a change in your phone number or email address, you must update your information.

2. Profile Verification and Identity Verification Information (Extended)

Various verification options may be offered to users to provide a safe environment on Shipp. Phone number or email verification is part of the membership creation process. Profile verification (e.g., additional verification methods such as face verification) is optional for users and is offered to increase platform security.

  • Within this scope:
  • Phone number or email verification is performed when creating an account.
  • Users may verify their profiles by completing the face verification process if they wish.
  • Photos sent during the face verification process are compared with your profile photo. This process is carried out using face recognition technology and is performed to determine whether the account belongs to a real person.
  • Biometric data obtained within the scope of face verification is stored for the purposes of ensuring security, preventing fake accounts, and hindering fraudulent activities.
  • Profile photo is mandatory. In addition, the profile photo and biography (bio) area are controlled by artificial intelligence systems for the detection of content contrary to community rules such as fraud, scamming, sexual abuse, violence, and similar.
  • If your account is suspended or closed for any reason, fraud and spam prevention systems can also detect and block similar accounts.

3. Purchase Information

In the event that you purchase premium services through Shipp, your payment information is processed and stored for the purpose of fulfilling accounting, auditing, and tax obligations within the scope of relevant legislation. Payment transactions are controlled via automated systems to prevent fraudulent activities. Transactions evaluated as suspicious or violating terms of use may be automatically blocked. In such a case, the relevant user is informed and granted the right to appeal.

Premium Services and Subscriptions

While some features are offered for free within the Shipp application, certain features may be offered within the scope of paid subscription packages. Premium services can be purchased through application stores such as App Store or Google Play. Payment transactions are carried out over the payment infrastructure of the relevant platforms, and the storage or processing of payment information is subject to the policies of the relevant platforms.

Use of Premium Features

Premium membership packages may offer additional features to improve users' platform experience. These features may include:

  • increasing profile visibility
  • more matching suggestions
  • advanced filtering options

Premium membership does not offer a direct matching guarantee between users, and matching results may vary depending on the algorithmic recommendation system.

Subscription Renewal

Subscription packages are automatically renewable unless otherwise stated. Users can cancel their subscriptions at any time from the app store account settings. When the cancellation process is performed, the subscription continues to remain active until the end of the current billing period.

4. Paid Services, Subscriptions and Refund Policy

Certain features may be offered through paid subscription packages or one-time purchases within the Shipp application to improve users' experience.

  • Purchase and Payment: Users can purchase the paid packages offered within the Shipp application via App Store or Google Play. All payment transactions are performed through the payment infrastructure of the relevant app store, and Shipp does not directly store or manage these payment processes. When the purchase transaction is completed, the user obtains the right to access the features offered by the relevant package for the period specified in the purchase conditions.
  • Refund Policy: When purchases made through Shipp are canceled, the subscription continues until the end of the current period. Due to the immediate commencement of the service, the right of withdrawal is waived. Conditional refund requests are subject to the following conditions.
  • In cases such as technical errors or incorrect charging, the refund process is inspected by the Shipp team.
  • Refund transactions are subject to the refund policies of the relevant application store (App Store / Google Play).
  • Shipp does not accept arbitrary refunds.
  • Shipp reserves the right not to evaluate refund requests in cases where there is a suspicion of abuse, fraud, or policy violation.
  • Package Cancellation: Users can cancel the packages they have purchased:
  • through app store account settings
  • from the relevant subscription management screen.
  • When the cancellation process is performed, the service continues until the current subscription period expires.

5. Location Information (Detailed)

If you grant location access through your device settings, Shipp takes the instant location information of your device when the application is opened. This data is used for:

  • Showing nearby users to you
  • Presenting your profile's general location information to other users
  • Personalizing the matching experience. You can turn off location access at any time from your device settings.

6. Device Information

When you use the application, the following device information may be collected:

  • Unique identifier belonging to the device (device ID)
  • Device model
  • Operating system information
  • Application usage and log records. These data are processed for the purposes of security, performance improvement, and troubleshooting technical problems.

7. Photo Information

Your profile photos are part of the account creation and matching process. Shipp may perform technical analyses regarding your photos (e.g., image quality, content suitability, etc.) to improve the user experience. These analyses are carried out to ensure community safety and increase profile quality.

8. Connection Information

In the event that you click on links within the application, redirection and interaction information may be technically recorded. In case you are redirected to third-party links, the privacy policy of the relevant third party will be valid.

9. Messages

Shipp does not automatically analyze message contents between users. However, in the event of a report by a user, the relevant message contents may be inspected by artificial intelligence systems for the detection of situations such as security, fraud, violence, sexual abuse, and violation of community rules. Message contents are not shared with third parties.

10. Feedback, Research and Participation Information

From time to time, you may be contacted for surveys, feedback, or promotional activities to improve the user experience. Such participation is entirely based on a voluntary basis. If you do not wish to participate, no loss of rights occurs.

11. Customer Support Information

When you contact the customer support team:

  • Your IP address
  • Your email address
  • The information you share is processed for the purpose of resolving your request. User communication records and complaint applications may be stored within the scope of legal obligations.

12. Cookies and Similar Technologies

Cookies or similar technologies may be used in the Shipp application and website. Some cookies are mandatory for the application to work. Other cookies may be used for the purpose of improving user experience and analysis. You can manage your cookie preferences through your device or browser settings.

HOW DO WE USE YOUR INFORMATION?

1. Our Purposes for Using Your Information

Our purpose at Shipp is to offer a safe and enjoyable connection experience. In this scope, we use your personal data for the following purposes:

  • To offer our services and application features
  • To inform you about updates and new features related to the application
  • To personalize the application and the content offered
  • To conduct analysis and research regarding the use of the application
  • To develop the application by testing new technologies and systems
  • To resolve disputes and apply the Terms of Use
  • To investigate fraudulent activities and protect our legal rights
  • To protect users and third parties from harm
  • To send campaign, promotion, and marketing content in the event of your explicit consent
  • Your location data is used for the purpose of showing users close to you and providing the matching experience.

2. Our Matching Algorithms

Shipp uses matching algorithms that consider astrology-based and behavioral data. For the purpose of predicting compatibility and suggesting profiles suitable for you, the algorithms:

  • Information you share in your profile
  • Date of birth, place of birth, and time of birth information
  • Your in-app movements
  • Your location data
  • Your account verification status may use data such as these. In the event that you share content contrary to the Terms of Use, your account may be restricted or closed.

3. Moderation Practices

Security is a priority at Shipp. Automated systems and moderation processes are used to ensure compliance with Community Rules. Profile photos and the biography area are controlled by artificial intelligence systems. Message contents are not automatically inspected. However, in the event of being reported by a user, relevant message contents may be inspected for the detection of violation. If a violation is detected, a warning may be given to the user, their account may be restricted, or it may be completely closed. Users may appeal the decisions taken.

4. Legal Basis (Within the Scope of KVKK)

Shipp processes your personal data within the scope of Law No. 6698 on the Protection of Personal Data (“KVKK”) based on the following legal reasons:

  • Establishment and performance of the contract (provision of membership service)
  • Fulfillment of legal obligations
  • Our legitimate interests (security, prevention of fraud, service development)
  • Your explicit consent (in cases such as biometric data processing, transfer of data abroad, marketing communication)

Special categories of personal data (e.g., biometric data and sensitive information voluntarily shared by the user) are processed only with explicit consent.

WHAT INFORMATION CAN OTHERS SEE?

Shipp ensures that some profile information is visible to other users for the purpose of allowing users to establish connections with each other. Information you share in your profile, photos, and message contents are under your own responsibility. You should take into consideration that the contents you share in the application can be viewed and recorded by other users. Sharing sensitive information (phone number, address, identity information, etc.) in your profile is not recommended.

DO WE SHARE YOUR DATA?

Shipp may share your personal data only in the following cases:

  • Service Providers:
  • Cloud infrastructure providers (e.g., Microsoft Azure)
  • Payment systems
  • Verification and security services
  • Customer support service providers

This sharing is performed to the extent necessary for the provision of the service.

  • Legal Obligations: Data sharing can be performed in line with the legal requests of authorized public institutions and organizations.
  • Business Transfer: In case of company merger, transfer, or restructuring, data may be transferred in accordance with the law. Aggregate and anonymized data may be shared for the purpose of statistical analysis.

Data Security

Shipp implements technical and organizational security measures to protect user data. These measures may include:

  • data encryption technologies
  • secure server infrastructure
  • access control systems
  • unauthorized access detection
  • regular security checks

Shipp takes reasonable technical measures to ensure that personal data is protected against the risk of unauthorized access, loss, or misuse.

Personal Data Retention Period

Shipp stores the personal data of users only for the period necessary for the provision of the service. Information belonging to the user continues to be kept in our systems as long as the account is active. In the event that the user deletes their account:

  • profile information
  • photos
  • natal chart data

are removed from the system within a reasonable period. However, the following data may be stored for a longer period due to legal obligations:

  • transaction records
  • security logs
  • fraud prevention records These data are stored only in line with legal requirements and security purposes.

Child Safety and Abuse Prevention Standards (CSAE)

Shipp strictly and unequivocally prohibits any form of child abuse, exploitation, and illegal activities targeting children, including Child Sexual Abuse Material and Exploitation (CSAE). Sharing, hosting, or engaging in any conduct related to such content within our application is strictly forbidden, and a zero-tolerance policy is rigorously enforced.

Our effective and publicly accessible standards regarding child safety can be accessed by anyone at any time via this public web resource: https://shippdate.com/privacy.

Child Safety Contact Point: For any child safety concerns, reports, or inquiries, you can directly reach our valid and dedicated child safety team at: safety@shippdate.com (All reports sent to this address are immediately reviewed by our dedicated safety personnel).

WHAT ARE YOUR RIGHTS?

Within the scope of KVKK, you have the following rights:

  • Learning the data processed about you
  • Requesting access to data
  • Requesting the correction of wrong or incomplete data
  • Requesting the deletion or destruction
  • Objecting to processing
  • Objecting to automated decision mechanisms
  • Requesting data transfer
  • Lodging a complaint with the Personal Data Protection Authority.

You can contact us to exercise your rights. We may need to verify your identity.

WHAT HAPPENS IF YOU DELETE YOUR ACCOUNT?

When you delete your account, your profile becomes invisible in the application. The possibility to restore your account within a certain period may be offered against accidental deletion cases. However:

  • Tax obligations
  • Legal disputes
  • Security and fraud records in cases such as these, some data may be stored during legal periods.

DATA SECURITY (Additional)

Shipp takes appropriate technical and administrative security measures for the purpose of protecting your personal data. However, it cannot be guaranteed that data transmission over the internet is 100% secure. For your account security, it is recommended:

  • Not to share your password with anyone
  • To use a strong password
  • Not to leave your session open.

AGE LIMIT POLICY

In order to use the Shipp application, you must be at least 18 years old. Persons under the age of 18 are not allowed to use the application. Personal data is not knowingly collected from individuals under 18 and marketing is not performed. Protection of Children:

  • Shipp is designed only for users aged 18 and over.
  • Shipp reserves the right to suspend or permanently delete the relevant account in case an account belonging to a user under the age of 18 is detected.

GEOGRAPHICAL SCOPE

The application is offered to provide service within the borders of the Republic of Türkiye in the first stage. Your personal data may be processed and stored on servers abroad for the purpose of providing the service. In these cases, security measures in accordance with the legislation in force are taken.

ENTERTAINMENT PURPOSE SERVICE AND LIMITATION OF LIABILITY

Shipp is a social connection application offering astrology-based matching and daily horoscope comments. Within the scope of the application:

  • Horoscope compatibility can be calculated according to date of birth, time of birth, and place of birth information.
  • Daily horoscope comments may be offered.
  • Astrological matching analyses may be shown. All of these services are for entertainment purposes. Shipp:
  • Does not guarantee that you will find your soulmate.
  • Does not undertake that you will establish a permanent relationship.
  • Does not offer any definite promise regarding love, marriage, or emotional success.
  • Does not guarantee the scientific accuracy of astrological comments. The horoscope comments and matching analyses offered carry only the purpose of entertainment and personal interest. Users use the application in line with their own discretion and responsibility.

COMPLAINT, NOTIFICATION AND INSPECTION PROCESS

Shipp offers various reporting and feedback mechanisms for users to communicate in a safe environment. A user can report another user in the following cases:

  • Distressing messages
  • Harassment
  • Fake account
  • Fraud attempt
  • Inappropriate content sharing When a report is created:
  • The relevant user account is taken under inspection by the system. In necessary cases, messaging occurring between users can be analyzed with artificial intelligence-supported moderation tools.
  • As a result of the inspection, Shipp reserves the right to take the following actions:
  • Sending a warning to the user
  • Temporary suspension of the account
  • Permanent closure of the account

Inspections performed for the security of users are carried out only in necessary cases.

RIGHTS OF USERS IN TÜRKİYE (KVKK)

Regarding users located in Türkiye, personal data are processed within the scope of Law No. 6698 on the Protection of Personal Data (“KVKK”). You can contact us to exercise your rights. Identity verification can be performed in line with your request.

HOW CAN YOU REACH US?

Your Shipp experience is important to us. You can contact us for your questions, right requests, or complaints regarding this Privacy Policy.

POLICY UPDATES

This Privacy Policy may be updated from time to time. In case of significant changes, users may be informed via in-app notification or email.